Frequently Asked Questions

As our team often packs orders quickly, we’re usually unable to make changes once an order has been placed. We’ll always do our best to help if we can, but we can’t guarantee any edits after checkout - so please double-check everything before completing your order.

We ship all our orders from our UK studio ourselves. If your order is in stock it will be shipped the Friday after your order, if it's pre-order it will be shipped when the product is in stock, which should be stated on the product page.

Depending on the shipping option you've chosen, UK orders normally arrive 2 - 3 days after shipping.

Depending on the shipping option you've chosen, International orders may take up to four weeks to be delivered due to customs handling.

Some delays can occur due to holidays or weather events. If you think your order might be lost please contact your mail carrier.

If you selected Tracked Shipping, you'll receive tracking details by email as soon as your order has been dispatched. If you chose Untracked Shipping, we'll still send you a confirmation email to let you know your parcel is on the way.

Please check your spam folder as sometimes our emails end up lost in there.

If you selected Tracked Shipping, you'll receive tracking details by email as soon as your order has been dispatched. If you chose Untracked Shipping, we'll still send you a confirmation email to let you know your parcel is on the way.

Once an order leaves our hands, it's in the care of your local mail carrier, and unfortunately, we're unable to take responsibility for any lost or stolen items. We genuinely wish we could do more in these situations.

If you believe your order may be lost or delayed, we recommend reaching out to your local postal service for further help.

If your parcel is returned to us due to an undeliverable address or any other reason, we’ll issue a refund for the order (excluding shipping costs).

Please note that we’re not always given a reason by the carrier when a package is returned.

We hand package all our orders with care, but occasionally things can get a little bumpy in transit. If your order arrives damaged, you will need to file a claim with your local mail carrier.

Please check your items as soon as they arrive, and if anything is damaged, defective, or not quite right, get in touch with us right away so we can take a look and make it right.

Due to the custom nature of our products, we cannot accept returns or exchanges. If there's a problem with your order please get in touch and we'll try our best to put it right.

HECreative is just the two of us - we go through emails in date order and reply as quickly as possible, but please be patient with us.

We are based in a small coastal town in the UK. It’s quirky and weird and we love it here.

If you’d like to hire us for illustration or design work – yes you can! Drop us an email to get started.